How Do I Make An Appointment?
Each appointment with the Doctor is 10 minutes only. If you require more time, please book a double appointment at reception.
You can make an appointment with the doctor or nurse by phoning the surgery, by calling in person when the reception is open.
You have a right to express a preference of practitioner and we will do our best to give you an appointment with the doctor of your choice. Should your preferred doctor not have a free appointment you will be offered an appointment with one of the other GPs in the practice.
You may see any doctor at the surgery. However if you have an ongoing/long term issue it is advisable for you to see your current doctor
You will never be refused to see a doctor if one is available.
If you no longer need your appointment please let us know.
Please remember that appointments are for ONE person only. If you feel your consultation may be lengthy, ask the receptionist for a DOUBLE APPOINTMENT when you book.
We offer a text messaging service to all our patients to ensure you do not forget your appointment. If you would like to take advantage of this service, please provide your mobile phone number to our reception staff. You will then automatically receive confirmation and reminders.
The surgery is able to offer extra appointments at Bath Street from 6pm-8pm Monday to Friday.
If there are no routine appointments available at the surgery,there is a possibility of you being offered one at Bath Street depending on your requirements. The surgery receptionist asks for your consent to share your records with the health professionals at Bath Street in order for them to treat you. If you agree to share this information,we will set consent on your electronic record.If you do not agree ,the service will not be available to you and you will need to make an appointment within the practice as normal.
These appointments are on a first come first served basis.Once you have had your appointment, a report will be sent electronically to your surgery to be filed in your health records.
We offer a comprehensive telephone consultation service if you feel that your medical problem can be dealt with over the telephone, please talk to our reception team who will arrange for a Doctor to call you.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.