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Noticeboard

IT systems in practices NHS Warrington Clinical Commissioning Group is advising patients that some practices are currently experiencing issues with slow IT systems, which may impact upon how quickly practice staff can help.

 

These issues are not the fault of staff within your GP practice, so please do be patient, they want to help you and will to their best to do so.

The slow access to systems is due to issues with the national N3 network - the national broadband network for the NHS - which is currently being replaced in stages across the country.

 

Local migration to the new Health and Social Care Network (the replacement for the N3 network) will take place within the next 6-8 weeks and once the work has been completed will provide a reliable and efficient service for GP practices. Thank you to all local people for their patience in this matter and for supporting your GP practice during the transition period.

https://www.warringtonccg.nhs.uk/Images/Page%20Images/your-health/it-issues-in-gp-practices.htm

How Do I Make An Appointment?

Our practice uses a triage system to assist in guiding our patients to the most appropriate medical care. In some cases ailments can be dealt with during this telephone consultation without the need of patients to attend the surgery.

diary_appointmentYou can make a triage appointment by phoning the surgery, by calling in person when the reception is open, where you will be given a triage appointment. A nurse will then call you back & discuss your ailment.

Should your doctor request a follow up appointment with you, please let the reception staff know when you call, they can then assist you in arranging an appropriate appointment.

Our on-line booking system is now active-to use this service you will need to register at the practice to receive your unique log-in details.

If you no longer need your appointment please let us know or if your appointment was booked on line you can cancel it using the same facility.

Please remember that appointments are for ONE person only. If you feel your consultation may be lengthy, ask the receptionist or practice nurse for a DOUBLE APPOINTMENT when you book for triage, sometimes the nurse will arrange this prior to your visit.

We offer a text messaging service to all our patients to ensure you do not forget your appointment. If you would like to take advantage of this service, please provide your mobile phone number to our reception staff. You will then automatically receive confirmation and reminders. 

Extended Access 

The surgery is able to offer extra appointments at Bath Street from 6pm-8pm Monday to Friday.

If there are no routine appointments available at the surgery,there is a possibility of you being offered one at Bath Street depending on your requirements. The surgery receptionist asks for your consent to share your records with the health professionals at Bath Street in order for them to treat you. If you agree to share this information,we will set consent on your electronic record.If you do not agree ,the service will not be available to you and you will need to make an appointment within the practice as normal.

These appointments are on a first come first served basis.Once you have had your appointment, a report will be sent electronically to your surgery to be filed in your health records.

Telephone Consultations 

We offer a comprehensive telephone consultation service if you feel that your medical problem can be dealt with over the telephone, please talk to our reception team who will arrange for a Doctor to call you. 

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 

 

 
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