COVID REQUIREMENTS FOR ATTENDING THE PRACTICE
Please only attend the surgery if you are asked to. It’s important that you arrive at the time we ask you to attend and don’t forget to wear a face covering or mask.
In line with social distancing rules the surgery must limit the number of patients in the waiting room.
The Practice has an intercom at the main surgery entrance for patients to use.
Message from Chapelford Medical Centre:
Please be aware due to COVID-19 we are operating with reduced admin staff. This may mean a longer wait time on the phones. And a longer time queuing outside our front door (due to the number of people we are allowed on site at any one time).
Thank you for your patience and helping us to help you at this difficult time.
As a patient of Chapelford Medical Centre practice we are asking for your support and ask that you please DO NOT turn up at the practice. If you have a COVID related health concern in the first instance use NHS 111 online or if unable to do so call 111. For non COVID related health concerns, please complete an e-Consult or contact the practice.
Due to the coronavirus pandemic, we are operating a full telephone triage. If you are advised to attend the surgery for a face to face appointment, we want to reassure you that our waiting room has been re-arranged to allow for social distancing, seating is clearly marked & is wiped down after each patient. Hand sanitiser is available for patients to use when entering & leaving the building.
Each clinical room is cleaned after every patient contact & full Personal, Protective Equipment (PPE) is worn by all our clinical staff.However during this time we have put our toilets & baby change out of use.
We would encourage & prefer you to wear a face mask or face covering if you are coming into the surgery.
Thank you once again for your continued co-operation during these unprecedented times.
The first phase of the NHS Covid-19 vaccination programme has started in the UK. When it is the right time for you to receive the vaccine, you will receive an invitation to come forward. Please do not contact us to get an appointment until you are contacted.
Information on the vaccine is available on the NHS.UK website.
Increased support announced for patients with COVID-19 symptoms and members of their household
GP surgeries in Halton and Warrington are working with NHS 111 and local hospitals to provide more advice and treatment to patients with COVID-19 symptoms and members of their household who are self-isolating. The support, which includes telephone, video and face-to-face assessments, will be provided to help these patients with a range of health issues and concerns.
Advice for patients with COVID-19 symptoms
If you have COVID-19 symptoms and you need advice or treatment with any health issue, you should contact NHS 111 in the first instance, unless it is a life-threatening emergency, then you should dial 999.
- If you have possible COVID-19 and you are struggling to cope with your symptoms, you should use the NHS 111 online Coronavirus service - https://111.nhs.uk/covid-19.
- If you have COVID-19 symptoms but have another health concern, please contact NHS 111 online at https://111.nhs.uk/ or via phone.
NHS 111 may then refer you to your GP Practice for further assessment via phone or video call. If clinically appropriate, a face-to-face appointment will be booked by the practice at one of the dedicated face-to-face assessment sites which have been set up in Halton and Warrington. As a result, you may need to go to a different surgery than normal for an assessment with a GP. The sites will not offer testing for COVID-19 and are not public testing sites.
To ensure the safety of patients and staff, only patients who have the complaint and a booked appointment at the assessment sites will be allowed access. Patients will only be allowed to enter one at a time, they will be asked to wait in a car if possible and only enter when they are contacted by mobile phone.
Advice for patients living in a household with someone who has COVID-19 symptoms
If you have a health concern but are self-isolating because you live in a household with someone who has COVID-19 symptoms, you can contact the surgery directly via phone or by contacting the practice via an online form on the practice website (eConsult).
IMPORTANT: please make the surgery aware that you are living in a household with someone who has COVID-19 symptoms.
A clinical member of staff will call you back to provide an assessment over the phone and they will arrange a video or face-to face appointment for you if required. Face-to-face appointments for patients who live in a household with someone who has COVID-19 symptoms will take place at one of the dedicated face-to-face assessment sites.
Advice for patients who live in households that DO NOT have COVID-19 symptoms
To reduce any potential risk of infection, patients who live in households without any COVID-19 symptoms will be seen separately from patients with COVID-19 symptoms and members of their household. As a result of the new arrangements, you may be asked to attend a different surgery than usual. If you need to attend a different surgery, we will advise you at the time of booking your appointment.
Where can I find out more information?
Read some frequently asked questions for patients here (insert link).