PLEASE NOTE: Our on-line booking system is currently in-active due to covid
How does our Appointment system work?
We have a mix of face to face appointments and telephone appointments. Our reception team need to offer you the most appropriate appointment to deal with your problem. You may not always need a face to face appointment with a GP/Nurse at the surgery, you may be offered a telephone consultation, extended access appointment or directed to pharmacy or a local walk-in centre. A receptionist will need to ask you for details of the problem you are calling with, this is to enable use to direct you to the most appropriate clinician.
We now also offer eConsult. You can get help help or advice, request your sick note from our Practice online with eConsult (Please note, for a first issue sick note you will need to speak to a clinician). This is available Monday - Friday, 24 hours a day. We aim to deal with your e Consult within 48 hours.
For minor symptoms less than 3 days old, we would encourage you to consult your local pharmacy or see our self care section on our website.
Please be considerate to other patients and remember 1 APPOINTMENT IS FOR 1 PROBLEM AND 1 PATIENT. Asking the GP or Advanced Nurse Practitioner to deal with multiple problems or see additional family members, in one 10 minute appointment can cause the GP to run late which has an impact on other patients.
Should you turn up 10 minutes or more late for your appointment you will not be seen and your appointment will be rescheduled.
Please phone to speak to a receptionist to book an appointment. A clinician will then contact you to discuss your symptoms and make a clinical judgement as to the most appropriate action and this may include a telephone or face to face consultation.
Should your doctor request a follow up appointment with you, please phone the surgery and advise the receptionist you require a follow up appointment.
We ask that you wear a face covering/mask when attending for an appointment as per government guidelines.
Please be considerate to other patients and remember. Asking the GP to deal with multiple problems or see additional family members, in one 10 minute appointment can cause the GP to run late which has an impact on other patients.
If you feel your consultation may be lengthy, ask the receptionist or practice nurse for a DOUBLE APPOINTMENT when you book for triage, sometimes the nurse will arrange this prior to your visit.
We offer a text messaging service to all our patients to ensure you do not forget your appointment. If you would like to take advantage of this service, please provide your mobile phone number to our reception staff. You will then automatically receive confirmation and reminders.
If you no longer need your appointment please let us know or if your appointment was booked on line you can cancel it using the same facility.
The surgery is able to offer extra appointments at Bath Street from 6pm-8pm Monday to Friday.
If there are no routine appointments available at the surgery, there is a possibility of you being offered one at Bath Street depending on your requirements. The surgery receptionist asks for your consent to share your records with the health professionals at Bath Street in order for them to treat you. If you agree to share this information, we will set consent on your electronic record. If you do not agree, the service will not be available to you and you will need to make an appointment within the practice as normal.
We offer evening appointments via video link with Push Doctor, these appointments can be accessed via our reception team.
Patients can book an appointment online by contacting their surgery, or through the app, and be seen wherever they feel comfortable, whenever suits them. Presenting an all new way for patients to see a doctor without having to attend the surgery. Push Doctor's platform is an additional part of the NHS service available at the surgery. It is completely free and there is no need for patients to de-register from their regular GP in order to use the service.
For more information on Push Doctor visit www.pushdoctor.co.uk.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.